Self-paced continuing-education courses for CNAs, LVNs, RNs, EMTs, Paramedics and the whole care team — spanning patient care, dementia, infection prevention, safety, medications and more. Every course awards a certificate of completion toward your license-renewal requirements.
| Course | Category | Duration | |
|---|---|---|---|
|
Assess and Modify your Interpersonal Skills
Interpersonal skills are the abilities that determine how well you get along with others and how successful you are in your job. These skills encompa… |
Communication & Customer Service | 50 min | |
|
Culturally Competent Nursing Care
An aging population and immigration are changing healthcare in the United States. The nation's immigrant population reached a record 37.9 million in … |
Communication & Customer Service | 52 min | |
|
Customer Service - Handling Family Expectations
Most families do not openly announce their expectations when their loved one enters a care facility. However, the absence of stated expectations does… |
Communication & Customer Service | 50 min | |
|
Fun Facts on the Value of Humor in Healthcare
Psychoneuroimmunology research demonstrates that laughter produces measurable physiological effects. It increases endorphin release, reduces cortisol… |
Communication & Customer Service | 53 min | |
|
Patient & Resident Rights and Communication
Orientation in-service: Patient & Resident Rights and Communication. Watch the video, review the material, then pass the post-test. |
Communication & Customer Service | 57 min | |
| Patient Beliefs & Culturally Competent Nursing | Communication & Customer Service | 50 min | |
|
Therapeutic Communication and the CNA
Therapeutic communication is a learned skill that can be acquired and enhanced throughout a CNA's professional life. It is not something people are b… |
Communication & Customer Service | 50 min | |
|
An Introduction to Communicating with Families
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 1 hr 15 min | |
|
An Introduction to Cultural Competence
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 30 min | |
|
An Introduction to Customer Service in Care
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 45 min | |
|
An Introduction to Hand-Off Communication
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 50 min | |
|
An Introduction to Therapeutic Communication
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 50 min | |
|
Communicating with Families for Healthcare Staff
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 30 min | |
|
Communicating with Families in Long-Term Care
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 1 hr 30 min | |
|
Communicating with Families: A Practical Guide
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 30 min | |
|
Communicating with Families: Policy and Practice
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 1 hr 30 min | |
|
Cultural Competence for Healthcare Staff
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 55 min | |
|
Cultural Competence in Long-Term Care
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 50 min | |
|
Cultural Competence: A Practical Guide
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 45 min | |
|
Cultural Competence: Policy and Practice
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 50 min | |
|
Customer Service in Care for Healthcare Staff
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 1 hr 15 min | |
|
Customer Service in Care in Long-Term Care
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 1 hr 30 min | |
|
Customer Service in Care: A Practical Guide
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 1 hr 15 min | |
|
Customer Service in Care: Policy and Practice
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 40 min | |
|
Essentials of Communicating with Families
Coming soon
Coming soon — this course is in development (v0.5). |
Communication & Customer Service | 1 hr |
