Self-paced in-service and continuing-education courses for certified nurse assistants and the whole care team — patient care, dementia, infection prevention, resident rights, safety and more. Every course awards a certificate of completion. Our California CNA continuing-education courses are approved by the California Department of Public Health (CE Provider NAC# 7385).
| Course | Category | Duration | |
|---|---|---|---|
|
Mandated Reporting - Recognizing & Reporting Abuse
Orientation in-service: Mandated Reporting - Recognizing & Reporting Abuse. Watch the video, review the material, then pass the post-test. |
Abuse & Neglect Prevention | 38 min | |
|
Sexual Harassment Prevention for California Employees (Non-Manager)
Orientation in-service: Sexual Harassment Prevention for California Employees. Watch the video, review the material, then pass the post-test. |
Abuse & Neglect Prevention | 1 hr 3 min | |
|
The Silent Victims of Elder Abuse
Elder abuse takes five common forms - physical, sexual, emotional/psychological, financial, and neglect - and California law also names abandonment, … |
Abuse & Neglect Prevention | 1 hr | |
|
Your Legal Duty - Mandated Reporting
Orientation in-service: Your Legal Duty - Mandated Reporting. Watch the video, review the material, then pass the post-test. |
Abuse & Neglect Prevention | 42 min | |
|
Assess and Modify your Interpersonal Skills
Interpersonal skills are the abilities that determine how well you get along with others and how successful you are in your job. These skills encompa… |
Communication & Customer Service | 50 min | |
|
Culturally Competent Nursing Care
An aging population and immigration are changing healthcare in the United States. The nation's immigrant population reached a record 37.9 million in … |
Communication & Customer Service | 52 min | |
|
Customer Service - Handling Family Expectations
Most families do not openly announce their expectations when their loved one enters a care facility. However, the absence of stated expectations does… |
Communication & Customer Service | 50 min | |
|
Fun Facts on the Value of Humor in Healthcare
Psychoneuroimmunology research demonstrates that laughter produces measurable physiological effects. It increases endorphin release, reduces cortisol… |
Communication & Customer Service | 53 min | |
|
Patient & Resident Rights and Communication
The rights every skilled nursing facility resident keeps - California's Patients' Bill of Rights (CCR Title 22 section 72527 and Health and Safety Co… |
Communication & Customer Service | 1 hr | |
| Patient Beliefs & Culturally Competent Nursing | Communication & Customer Service | 50 min | |
|
Therapeutic Communication and the CNA
Therapeutic communication is a learned skill that can be acquired and enhanced throughout a CNA's professional life. It is not something people are b… |
Communication & Customer Service | 50 min | |
| Alzheimer's Disease: Behavior Management and the Environment | Dementia | 51 min | |
| Alzheimer's Disease: Families, Stress Management, and Ethics | Dementia | 50 min | |
|
Bathing
Most of us enjoy a warm, relaxing shower or bath, so it can be hard to imagine why someone would resist. But for a person with physical limitations w… |
Dementia | 53 min | |
|
Behavioral Changes in the Elderly Related to
When elderly residents exhibit behavioral changes such as anger, withdrawal, depression, or agitation, the cause is not always psychiatric or cogniti… |
Dementia | 53 min | |
|
Caring for People with Dementia
Orientation in-service: Caring for People with Dementia. Watch the video, review the material, then pass the post-test. |
Dementia | 46 min | |
|
Combative Behavior - Decreasing Aggression
The crisis cycle is a five-step process commonly observed in combative individuals, especially those with dementia or psychological disorders. The st… |
Dementia | 50 min | |
|
Combative Behavior - What it Means
Combative behavior is any verbally or physically aggressive act that causes or intends to cause hurt or damage to a person or object. In healthcare s… |
Dementia | 50 min | |
|
Combative Behavior: Decreasing Aggression
Orientation in-service: Combative Behavior: Decreasing Aggression. Watch the video, review the material, then pass the post-test. |
Dementia | 42 min | |
|
Combative Behavior: What it Means
Orientation in-service: Combative Behavior: What it Means. Watch the video, review the material, then pass the post-test. |
Dementia | 44 min | |
|
Communicating with Older Adults - Dementia
Effective communication with a resident who has dementia begins with common courtesy: say the resident's name first and wait for eye contact, introdu… |
Dementia | 1 hr | |
|
Communicating with Older Adults with Dementia
Orientation in-service: Communicating with Older Adults with Dementia. Watch the video, review the material, then pass the post-test. |
Dementia | 45 min | |
|
Creating a Supportive Environment
Creating a supportive environment for residents, particularly those who are frail, elderly, or experiencing dementia, requires understanding two care… |
Dementia | 50 min | |
|
Hand in Hand: Dementia Care
The CMS Hand in Hand series on caring for people with dementia and preventing abuse — completed start to finish: the world of dementia, recognizing a… |
Dementia | 5 hr 47 min | |
|
Lessening the Behaviors of Sundowning
Sundowning, also known as late-day confusion, is a phenomenon where individuals with dementia experience increased confusion, agitation, and behavior… |
Dementia | 51 min |
