Customer Service - Handling Family Expectations
Most families do not openly announce their expectations when their loved one enters a care facility. However, the absence of stated expectations does not mean no expectations exist. Every family comes with hopes, concerns, and standards…
About this course
A continuing-education in-service on Customer Service - Handling Family Expectations. Watch the video, read the course material, then pass the post-test to earn your certificate.
What this course covers
- Customer Service - Handling Family Expectations
Continuing-education credit
- All licenses — 1 CE · Draco Learning
Hours shown are contact hours. Formal continuing-education credit is pending Draco Learning's approval as a CDPH (CNA) and BVNPT (LVN/PT) continuing-education provider. Each completion produces a verifiable certificate of completion.