See ME
A complete customer-service program for healthcare staff. Work through all lessons in order — from why service matters to the seven principles of person-centered service (See Me, Hear Me, Talk with Me, Respect Me, Tell Me, Calm Me, Protect Me).
About this course
The See ME program is completed start to finish: each lesson builds on the last. Watch each video, review the material, and answer the knowledge checks to advance through the full series.
What this course covers
- Introduction to Service
- Defining Service
- Why Service Matters, Part 1
- Why Service Matters, Part 2
- Customer Expectations — Service, Quality & Price
- Customer Expectations — Time
- Cornerstones of Service
- Principle 1 — See Me
- Principle 2 — Hear Me
- Principle 3 — Talk with Me
- Principle 4 — Respect Me
- Principle 5 — Tell Me
- Principle 6 — Calm Me, Part 1
- Principle 6 — Calm Me, Part 2
- Principle 7 — Protect Me
Continuing-education credit
- All licenses — 3.75 CE · Draco Learning
Hours shown are contact hours. Formal continuing-education credit is pending Draco Learning's approval as a CDPH (CNA) and BVNPT (LVN/PT) continuing-education provider. Each completion produces a verifiable certificate of completion.