Winning with Difficult People - Understanding
Working in healthcare settings, CNAs regularly encounter difficult behavior from residents, family members, coworkers, and supervisors. Understanding that difficult behavior has underlying causes and that there are specific strategies for…
About this course
A continuing-education in-service on Winning with Difficult People - Understanding. Watch the video, read the course material, then pass the post-test to earn your certificate.
What this course covers
- Winning with Difficult People - Understanding
Continuing-education credit
- All licenses — 1 CE · Draco Learning
Hours shown are contact hours. Formal continuing-education credit is pending Draco Learning's approval as a CDPH (CNA) and BVNPT (LVN/PT) continuing-education provider. Each completion produces a verifiable certificate of completion.