Communicating with Older Adults - Dementia

Effective communication with a resident who has dementia begins with common courtesy: say the resident's name first and wait for eye contact, introduce yourself every time, approach slowly from the front, and build rapport before care. This lesson teaches the certified nurse assistant how to adapt words, questions, and non-verbal communication to the resident's changing abilities, accommodate vision and hearing loss, manage repetitive questions, confabulation, and statements that conflict with r